Spent about $3.3k on a computer and I figured I could save some money buying it custom since they get parts at MSRP and since 3000 series cards are expensive as it is the price seemed decent. Add to Wish List. Btw DONT EVEN TRY CONTACTING THE CUSTOMER SUPPORT THEY’RE SHIITTY THEY DONT ANSWER YOUR PHONE CALLS! Found inside – Page 101Microsoft* Windows* XP Home Edition NZXT- Trinity Mid-Tower Cose Corsair 1024MB ... FREE 1-Year 24/7 /-Core Deluxe Technical Support + On-Site Service ... (Sales figure is modelled). Hello r/nzxt.. TL;DR -- There's a new guy at NZXT. Just a couple of design quibbles keep it . DO NOT BUY A COMPUTER FROM THEM. NZXT RGB Underglow. i need sw power 4 pin for h500i. How to Access Crash Reports and DMP files. We don't outsource CAM and we do have a representative in here: nzxt_eric handles CAM software support, and he does visit this sub pretty regularly from what I've seen. This will really frustrate me if I have to go through this process of sending my PC again, back to back. However, i received my pc a month later and after 2 months of use my motherboard, cpu and ssd stopped working out of the blue and up to this day, NZXT . In addition, WiFi antennas had to be installed.As such, my computer was of good quality and it does what it says on the tin.Inside the case, however, there was a grease stain on the glass, which was less beautiful. Found insideNZXT,. Provides leading-edge 3i-bit performance for music, video, ... Free First Year On Site Service plus 24/7 Tech Support • Upgrade to Sicuro RW670XL 5.1 ... Finally I rule it out and exit cam. Found inside – Page 97... PC processor up to 1 600Mhz system bus NZXT* Guardian MOD Tower Case with ... CD Free 1 -Year 24/7 /-Care Deluxe Technical Support + On-Site Service The ... Since many of our hardware products rely on software and/or firmware, my team and I will be working closely with them but they do not report to me. While this is an ongoing project, we expect to start implementing it by the end of this month and to have all the work completed by early Q2. Because more than half the issues I've seen on reddit are based solely on the bad software. I see this questions asked a . Our new lineup still features the elements builders loved in the original H Series, including our patented cable management system, removable fan/radiator mounting brackets, and easy-to-use drive trays, alongside new updates like a front-panel USB-C connector supporting high-speed USB 3.1 Gen 2 devices, a tempered glass side panel that . 5 months, and 5 shipments to replace garbage LEDs. You guys make wonderful cases and accessories but I can't express how infuriating it is to spend good money on what is seemingly nice hardware only to be limited by poor software because your company is too stubborn to admit they're wrong about making CAM a jack of all trades program that does a little of everything but is good at absolutely nothing. Found inside – Page 99... Keyboard & Optical Mouse Microsoft* Windows" XP Home Edition FREE 1-Year 24/7 /-Core Deluxe Technical Support + On-Site Service NZXT* Guardian Mid-Tower ... NZXT PUCK. Audio NZXT Capsule Microphone FAQ. Getting Remote Assistance. NZXT customer service is AWESOME and I'm in asia (Philippines) they were kind enough to replace my filter took awhile thanks to Covid but Hey a replacement means they cater their warranty 5 star customer service #FEEDBACK (v.redd.it) Found inside – Page 83... 24/7 /-Core Deluxe Technical Support + On-Site Service NVIDIA- nForceTM4 SLI Chip Dual PCI Express Motherboard Microsoft" Windows" XP Home Edirion NZXT- ... Words. Every other program allows you to check a box to give feedback and support to the company to improve products. . If that’s the case then you are obligated to contact them by setting up a support ticket. Another NZXT customer service review #FEEDBACK So the pump on my Kraken x52 died on me, I contacted customer support told them what I did to troubleshoot it and they just took my word on it and started the RMA process, any questions I had they got back to me always in one business day. If not you, then you guys need to get a representative of your team, or whoever you've outsourced it to, in here to field the numerous complaints about CAM and the general state its in (hint: it sucks) because all you guys have done time and time again is blow smoke up our collective asses and its getting old. NZXT sent me a completely busted PC. . Up until this point, I was very satisfied and impressed with the service that I had gotten, but once the PC got there it kind of stopped. I got hold of customer service who told me that they would transfer my RMA request to technical dept. Fantastic Customer service. When trying to restart the PC it would turn on (motherboard, lights, fans etc), but there was no display to my monitor. Found inside – Page 109Chip Dual PCI Express Motherboard MS WINDOWS1' XP Media Center Edition 2005 w/ Service Pack 2 NZXT Apollo Gaming Case IBuypower CPU Liquid Cooling ... The only time I have ever had an issue with one of their products is the RGB light on the cooler stopped working. I didn't even mention that my Hyper beast case came with a molex plug that had completely bent and damaged pins for the fans/ or fan hub, can't remember which one at the moment. The tech is good, but don't expect it to last long. Article created 7 days ago. Our team is made for those who take pride in helping others. i hope u and nzxt team read this and reply my message and email. It features a winglet-tip fan blade design, fluid dynamic bearings for long-lasting, near-silent operation, 4-pin PMW connector, 500-1,500 ± 300 RPM range, and RGB lighting. In 2017, NZXT launched its computer- building service BLD. Performing the Paper Clip Test to Verify Power Supply Functionality. Dropped Frames or Connection Problems While Streaming. Here’s what we’re doing: First, we’re hiring! Wow crashes. I will not be using NZXT again sadly, I can't afford to wait 1.5-2 months for NZXT to make it right when there are problems with their products and customer service. Request a Repair Kit. The growing complaints (not just here on this sub) are getting louder, so NZXT has to do something to make themselves look good, and who better to do that than their own new "head of product marketing". Yes. 3.1.3 Our service providers. Troubleshooting software that interacts so closely with hardware, given all the variables involved, is really difficult. Over a week since initial contact and now not responding to my requests. As the new guy and a major piece of customer service.. Reviewed in the United States on August 19, 2021 . Standoffs on the $350 CAD X63 broke during install. Be extra careful. In the past, enabling XMP would violate your NZXT warranty. #nzxt they sell something they don’t have. I for one have written off NZXT for several reasons, one of which was a faulty cooler that almost killed 2 Asus Rx 480 Strix OC 8gb cards. There's already a plethora of FPS counters, overlays, overclocking suites, and general monitoring tools yet you guys utterly refuse to acknowledge the bloated state CAM is in and even worse keep adding more bloat to it. I used to be a supporter of NZXT, but I'm no longer a customer, and no amount of "Marketing" can fix that. And have been doing it for years and years. We are looking for a talented Customer Service Lead who has a passion for computers and technology to join our team. ~Jim. Found inside – Page 135NZXT • Reduces friction • Increases horsepower • Saves gas • Makes every car ... Whatok are BEST PETERSEN PUBLISHING COMPANY Customer Service Department ... Once they received payment they went quiet. Avoid NZXT at all costs. its now been 11 days since I heard anything at all. So can't say anything. Create new. Good luck trying to get any help with warranty information You're so right about that. Also beware NZXT customer service is non existent. This is important!! This estimate is based upon 4 NZXT Customer Service Specialist salary report (s) provided by employees or estimated based upon statistical methods. They just won't respond to you or anyone's questions. Yeah this was my first time sending a PC back so I wasn't really aware. Yeah they don't have fancy RGB software for products that aren't peripherals, but their software for the most part, out performs yours, A user mentioned to due away with all the bullshit in cam and ONLY have it be for monitoring, adjusting fans, lights. Write a review Sign in. I have looked at a lot of the feedback, and there certainly are problems, but there are also a lot of CAM installations that work just fine. Found inside – Page 7... Ready ) $ 779 BUVPOWER NZXT Trinity Mid - Tower Case + See Through Window + ... 24/7 I - Care Deluxe Technical Support + On - Site Service NZXT Guardian ... With so many ways to reach us—forums like reddit, social media sites, phone, chat, email, etc.—we’re not doing a good enough job of capturing and responding to all the support requests. CAM is shit. I haven't had CAM since 2015 and didn't know what to expect because of all the negativity it gets. HK$1,098.00. The cost of shipping will be borne at the first instance by you; however, if the purchased item is defective, NZXT will reimburse reasonable postage or transportation of costs. And I Agree. NEW YORK TIMES BESTSELLER • Go back in time and visit Pern like it’s never been seen before in this thrilling prequel about the creation of dragons. Whether you believe it or not, it was a genuine effort to explain where we are and where we are going. Furthermore, I ordered on Jan 5 and still have not received my computer and it only shipped out of their facility on the 15th, so it's not FedEx delays. We are using Zendesk, just not quite as well as we should be! Item Condition: New. Another major reason is the CAM software. As I understand it, we already have an offer out to one candidate and we’ll fill the rest of the remaining positions as fast as we can find qualified people. I won’t be managing the CAM team, but I will be able to help direct CAM in terms of how it supports our hardware. local and online market just only 2 pin sw power. NZXT's latest tempered-glass chassis, the H510 Elite, is a nifty ATX midtower with glass on two sides, stark aesthetics, and a tasteful helping of RGB. Very disappointed. Got the z63 and computer kept crashing as I was trying to install the operating system. Found insideNVIDIA® nForceTM 4 SLI Chip Dual PCI Express Motherboard NZXT® Trinity ... Mouse Free 1 -Year 24/7 i-Care Deluxe Technical Support + On-Site Service Add ... H1 experience. But if you can at least help push my support ticket for my hue strips through, I would appreciate it. Contacting NZXT's Customer Service Team. Build a custom gaming PC with the NZXT BLD Service. I damaged the back panel and contacted NZXT asking about spare parts so that I can order a replacement. Either way, they refuse to return my emails. Also, They refused to throw in a single-use package of thermal paste for my re-application and are charging me at least 100% markup on shipping. NZXT also takes pride in offering exceptional customer service to new and veteran developers and o energizing a PC DIY community with creative and thoughtful content. Sorry to see you go, but I understand completely. NZXT 15736 E Valley Blvd, City of Industry, California, United States, 91744-3927. Secondly. Nabend, aus welchen Gründen auch immer ist mein USB 2.0 port Kabel von der H115i Wasserkühlung zu kurz.jedoch hab ich ein Adapter von NZXT welches mir erlaubt mehr ports anzuschließen. Guild waiting on me because I'm their tank. Vote. DO NOT USE NZXT. If yes, easy fix yourself. Founded in 2004, the company aims to bring outstanding PC gaming equipment to discerning gamers. It means that I am not managing the CAM team. Found inside – Page 103NVIDIA* nForceTM 4 SLI Chip Dual PCI Express Motherboard NZXT* Trinity ... XP Media Center Edition 2005 w/ Service Pack 2 Cooler Master Ammo-533 Gaming ... If you aren't a direct influence over the horrible CAM software, then get someone in this sub who is, because marketing can't do a damn thing if your products are flawed and your software is irreparably broken! We're auctioning this of. This changelog helps you understand what bugs have been reported and verified, as well as when it might be fixed […] Maybe this isn't the right place for that info, but frankly I'm tired of having my case open expecting replacements. I would expect that we can complete this about the same time we finish the improvements to our ticket system, but we may try to roll out parts of this sooner if we can. Gain better control over your system with an improved microprocessor, providing CAM-powered control of two RGB lighting channels and three fan channels. NZXT is well known for producing some very high quality components. NZXT BLD Support Center. my nzxt h500i got issue about the switch power button part. High professional competence -> above averageWritten support: long waiting times. NZXT BLD gaming PCs equipped with GeForce RTX™ 30 Series GPUs are powered by NVIDIA's 2nd gen RTX architecture, delivering the ultimate performance, ray-traced graphics, and AI acceleration for gamers and creators. i really need help. Can't fix it. They sent me a computer that will not boot. Product Information. NZXT is a rapidly growing company made up of gamers, builders, and PC enthusiasts on a mission to…See this and similar jobs on LinkedIn. You can view all our job listings and submit your resume at nzxt.com/careers. Your customers are angry, tired, and fed up with words.. All NZXT has been is words. I don't take that lightly. Build a Custom PC. Even that has its challenges, though, which is what makes NZXT's prebuilt BLD service so neat. Found inside – Page 7... 24/7 Toll Free Tech Support AMD Mobile AthlonTM 64 Processor 37OO+ $ 1525 ... Deluxe 104 Keyboard • Logitech Optical Wheel Mouse • Nzxt X Nemesis Tower ... Best pre built Pc! Let me begin this off with saying the following: The products that NZXT make are NOT bad at all. Does anyone have experience with NZXT RMA service in EU? Buy now, pay later! I bypassed their case as they seem to think that fans can draw air through glas - so all in all they make . We're going to try to get customer service back on track as quickly as we can. ; and for customer support. Early adopters can claim the additional fan free of charge by contacting NZXT customer service. As far as CS goes; I have had 0 problems with it. 30MM UNC 6-32 Fan Screw Found inside – Page 9... Windows” XP Home Edition ~ Free 1-Year I-Care Deluxe 24/7 Phone Support ... up to 1600Mhz system bus NZXT° Gudrosion MOD Tower Coise With 420 Woit Power ... Helpful. Some shipments have been missing necessary parts (no bracket), and some have been incorrect parts. We will see what happens when the customer support opens back up on Monday. Long story short, I spent $1,500 and having nothing but a paper weight to show for it. But I posted to explain what my team and I are working on so that we could be transparent to our customers and so I could get feedback directly about those plans. Gut CAM, by default it JUST needs to work with the hardware, no extra monitoring, no extra "gaming" or "overclocking" shit. Reduce Customer Frustration. lol. Stop the excessive CAM logging. For all the hassle of not being able to do my work properly saving the extra couple hundred bucks was absolutely not worth it. For consumers who bought the H510 Elite before this change, you can get a free fan by contacting NZXT's customer service department. I wish I didn't. Apple will wait a few years to release said feature while they work to improve on it before they release it. Our review of the NZXT BLD Streamer PC features customer service benchmarks, system performance, assembly, & build quality analysis. And for the latest information, check our blog post. Buy now, pay later! Our AMD Ryzen test platform looks very sleek inside the H510 Elite, though the build process isn't . Close. Found inside – Page 3... SERVICES Nancy Durlester PRODUCTION DIRECTORRichie Lesovoy Future US, ... or call customer service toll-free at 800.274.3421 Maximum PC ISSN: 1522-4279 ... New comments cannot be posted and votes cannot be cast, Press J to jump to the feed. And so far in the last year on reddit I've seen more words and less and less actions as time goes on. They have no consumer ethics, don't care about their customers, and do not care about how their lives are affected by their negligent overall service. Nzxt, Inc. has 8 total employees across all of its locations and generates $8.82 million in sales (USD). However, we'd like to take a moment to explain why our policy . So call me skeptical. Found inside – Page 93BUYP0WER Recommends Xmdia Video Card NZXT* Trinity Mid-Tower Case NVIDIA* ... 1 -Year 24/7 l-Care Deluxe Technical Support + On-Site Service AMD Athlon T ... NZXT, Inc. Computer Hardware. . Checking your PC Reliability Monitor and Retrieving DMP Files. So what does this mean exactly? 3.1.2 NZXT Affiliates. Their HUE products are just bad compared to other companies and placing them is a hassle without equal due to the easiness of breaking the contacts. Found inside – Page 1It's going to get personal. It's going to get intense, and JJ is going to have lots of tantrums, so take a moment to prepare yourself, because this is The Sidemen book you've been waiting for! New articles New articles and comments. My name is Jim Carlton and I’d like to introduce myself. What it should do: Hue+ controls, Aer RGB control, Kraken RGB control, CPU temperature, Kraken CPU fan curve settings, Manage any properties of NZXT products, What it shouldn't do: Basically anything else, Be annoying af at pc startup, it's the most annoying startup program for my PC because I have to press 8 buttons and wait 1 minute to X out of it, You guys try and do too much too fast. I have since received my PC (as of this evening) and everything is working great, but it seems that they didn't connect or send back the HDD that was supposed to be there. :), Im sorry but its too late for me you lost a customer, I had a awful time with customer service and the ticket system I was loyal by buying nzxt gear to go with my h440 ive had for 9months I had issues with the cam software and had my tickets closed when trying to solve my cam software problems. We plan to update our website to make this happen. Oh, and we're still hiring if you know anyone in the greater LA area that would be good at customer service/support. It has nothing to do with NDAs because Noctua has their kit out already. EDIT: Added the TL;DR I should have included in the first place. Found inside – Page 81NVIDIA® nForceTM 4 SLI Chip Dual PCI Express Motherboard NZXT® Trinity ... Mouse Free 1-Year 24/7 i-Care Deluxe Technical Support + On-Site Service Add ... Shoutout to Johnny Hou founder of NZXT! Avoid this company. Found inside – Page 212VETLINE • HOTLINE NEEDS YOUR FINANCIAL SUPPORT If you are not already a member of VSTLINE ... MISS NZXT ISSUE • VBTLINE HOTLINB'S " LEGISLATIVE NEWSLETT 212. If you are thinking of buying from here, I really hope that the pc your get is in preem condition. With BLD, customers can answer a few questions about their gaming habits and preferences and get an . Luckily I had enough time to ask amazon for a refund of my x52 and hue+ I had spent just under £200 on these products and nearly ended up buying the aer fans to go with it. I would like to apologize if you’ve experienced poor customer service from NZXT. Has your problem been fixed yet or are you still stuck in NZXT Limbo? Hey Pierce, sorry to hear you had a bad experience if you could reply with your ticket number i’ll pass it along to the CS team. Customer Support Hours. Fucking awesome. im tired open the side panel and jumper with scewdriver every time to turn on the pc. NZXT Capsule (Matte White) (Pre-Order End-Sept ~ Early-Oct) Price. I'm just curious really, and "Marketing" should have an answer for this. I have been hung up on multiple times and had numerous emails ignored. BOOM!! I believe in listening to the voice of our customers. Example. If you want support to have a much easier time the first thing I suggest is make a list or request input from multiple sources. very hard to find replacement part from the market (online, local). There's a whole different group for software. The NZXT Aer RGB 2 Fan 140mm White delivers optimal airflow and advanced lighting customisations. Right now, I am seeing a lot of feedback that we need to improve our customer service and I agree with that. . Found inside... Year On Site Service plus 24/7 Tech Support 3 • Upgrade to Sicuro RW360XL ... Z-Board • Microsoft* Optical wheel Mouse • Nzxt* Aluminum X-Nemesis Tower ... If you have another drive you can use your pc in the meantime, and installing a drive is incredibly easy. Really happy to have you aboard Jim. I own a Noctis 450. By the time customers contact you, they are already frustrated. Sure the products look good, and in the past before all this crap with CAM, they functioned good, but the quality control and support has been lackluster at best in the recent months, and people are seeing this for themselves. It’s would say literally “We don’t answer phones at this time” Haha because what ... y’all freaking clowns and broken sales people. Terrible Computer, Terrible Company, Terrible Service, nzxt h500i got issue sw switch power button part. Found inside... -Year 24/7 /-Core Deluxe Technical Support + On-Slte Service AMD AthlonTM ... to 1600Mhz system bus - NZXT* Guardian MOD Tower Case with 420 Watt Power ... As a team, we will regularly review the data on our support requests to figure out how to better serve you. Wait is the HDD there but not connected? Behind the flush-mounted, tempered glass front panel, you'll discover NZXT's renowned Aer RGB 2 fans keeping your components brilliantly cool. Shipping time: 20 days (Christmas)Telephone customer support: Have been able to help me well. Found inside – Page 93... 1 -Year /-Core Deluxe 24/7 Phone Support - Choice of 6 Exclusive Reflective ... 64-bit PC processor up to 1 600Mhz system bus - NZXT* Guardian MOD Tower ... Found insideYou can use the numerous samples included throughout this hands-on guide as your starting point for building customized applications. Lighting and Accessories. This can be done by going to Settings -> Feedback. Because there is an overwhelming volume of issues based on the same facts. Found inside – Page 86... Deluxe 104 Keyboard • Logitech Optical Wheel Mouse •Nzxt* X-Nemesis Tower ... Edition w/ SP 2 • Microsoft" Work 7.0 • Free First Year On Site Service ... 0. When it comes to buying any PC, or laptop, there's usually some translation involved. Nzxt, Inc. is located in City OF Industry, CA, United States and is part of the Computer Systems Design and Related Services Industry. The Customer Service Manager will have the . But I don't run it here. I have been waiting for weeks for this item to be in stock since it's the last item for my build, I'm sure that's the situation for everyone else. In the spirit of full disclosure, I have run PR at different companies, including Corsair at one time. What a BS . I got the PC up and running very easily and was very happy with its performance. I removed one panel to insert my m.2 drive in and now the cover won't stay on. It is disappointing. The NZXT H510 Elite RGB Mid Tower Case is perfect for your RGB build. Who may be based both inside and outside the EU. Second, we’re working on some key improvements to our customer support ticket system. People have politely asked and made well thought out threads about a lighter version of CAM that simply controls your products and nothing more. Manufacturer code: CA-H510B-W1. View Cart. We’re an equal opportunity employer with a great culture and awesome people. Found inside – Page 91... Mouse FREE 1 -Year 24/7 /-Core Deluxe Technical Support + On-Site Service ... AMD AthlonTM 64 X2 380O+ Processor $ 1 029 NZXT* Guardian Mid-Tower Case + ... Some shipments have been missing necessary parts (no bracket), and some have been incorrect parts. I have bought several NZXT products in the past few years and they have all been built very well and look amazing. It's important to us that our customer service is reliable, receptive, prompt in follow ups and offers easy-to-use self-help tools. Their website says it only takes 2 days to ship the computer.. only at the literal bottom of their Shipping Policy which is not shown at the checkout at all - no disclaimer for international customers or anything - do they mention they are not liable for any duties at the border whatsover. Customer service is very poor and can’t seem to find contact number to ring them. There's a dozen companies who have software able to do this. I wish you success with whatever products you chose to replace ours. I Have a Phantom 820 case. Es handelt sich ja lediglich um eine. Buy NZXT Kraken X53 RGB 240mm - RL-KRX53-R1 - AIO RGB CPU Liquid Cooler - Rotating Infinity Mirror Design - Improved Pump - Powered By CAM V4 - RGB Connector - Aer RGB V2 120mm Radiator Fans (2 Included) with fast shipping and top-rated customer service.